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Shipping & Returns
Shipping Policy
We offer a variety of shipping options to suit your needs, including standard, expedited, and overnight shipping. All orders will be processed and shipped within the times noted in each listing. Some products take more time to process so the processing times vary. Shipping rates are calculated based on the weight and dimensions of the product, as well as the shipping destination.
Return & Exchange Policy
At Tortoise and the Ware, we stand behind the quality of our products and want to ensure our customers are completely satisfied. If you need to make a return or exchange, our team is here to assist you every step of the way. Items must be returned within 30 days of purchase and in the same condition they were received in. Please contact us to initiate the process.
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